About
Simone Silva is the Founder & Principal at Experience Tales Consulting, also a CX Leader and Public Speaker. With more than 20 years of experience serving as a Managing Executive in multiple industries, Simone has what it takes to assess, understand and help clients define and implement CX initiatives of great impact and proven business value. As a global and multi-lingual leader, Simone has developed and led large organizations with a focus on building a winning culture and achieving high levels of employee engagement, while on expat assignments in the US, China, Germany, Mexico and Brazil. She is an Engineer and Lean/Six-Sigma certified with Master’s Degrees in Business (MBA), Marketing (Customer Experience Management), and Technology, Leadership & Innovation (TLI).